Kill Ten Rats posted this on their site so I am just going to give you a snippet of it then have you go read it. It’s a good read:
MMO community managers have an ugly job. Public relations is never the cakewalk that it seems from the outside, but dealing with the teeming internet hordes is not always as pleasant as eating bees.
I have never had the job, but let us pause a moment to consider some of the things we put our poor community managers, board mods, and developers through. Anyone can feel free to add horrors that I have missed in the comments (or via e-mail). (If this is your job, we understand if you feel the need to use a pseudonym and censor specifics, but we will not be releasing IP addresses and we understand that any example does not relate to specific people, but rather is a statement of general tendencies or extreme cases, probably exaggerated for effect. Or maybe you want to make an example of someone.)
Read the whole thing here: So You Read Message Boards For a Living?